Terms and Conditions Summary

Orders may be placed by Telephone, Email or Fax by all account customers and also through our websites
for those Web Registered and Enabled.

We do not require a written confirmation to be sent, however, if you do send a confirmation please mark it
confirmation to avoid duplication. We regret that we can only accept written orders for controlled items
(which may also require additional documentation).

We reserve the right to charge carriage and packing. Please ask at time of ordering.

All goods offered are subject to availability.

Pictures and descriptions are for illustrative purposes only and may not represent the exact product on offer.




All quoted and printed prices in our price guides are subject to alteration without prior notice. Irrespective of VAT
rates prevailing at the date of any quotation the VAT rates applicable at the date of despatch will be applied to
any prices as appropriate.

Notification of shortage, loss or damage to goods in transit must be made to the company within three days of
receipt of goods.

Please contact our Service Department to make the necessary arrangements in relation to repairs, calibrations,
IQ/OQ, assessments etc.


Credit Terms

Payment of accounts is due by the 30th day from date of the Invoice. Payment by Web Banking is preferred.
Details of receiving accounts are available on request.


Goods for Return

The written approval of the company must be obtained prior to returning goods. The company reserves the right
to levy a handling fee. Goods must be returned in a resalable condition and with all original packing and ancillary
items. Carriage and insurance for returns is the responsibility of the buyer. Goods that are not normally stocked
by us and specially ordered for you cannot be accepted for return. This does not affect your statutory rights.


Trade Counter Collections

All trade counter transactions (for non account holders) must be ordered and paid for in advance. Please remember
that most chemicals cannot be collected and will have to be delivered by a HAZCHEM licensed courier.


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