Last week, it was announced that Lennox had been certified as a ‘Great Place to Work’. As CEO, I was thrilled to see the hard work and commitment of Team Lennox given recognition.

Great Place to Work recognises truly outstanding workplace cultures, and we are proud to now be part of that group. At Lennox, our greatest strength is our people, and the happiness and wellbeing of our employees is always our priority. After 98 years in business, Lennox has persevered through many unprecedented events. However, for many, 2020 was our biggest challenge yet.

The process for certification began in November 2020, analysing our teams’ experiences and providing invaluable insights into our culture — what’s working well and areas to improve. After what has been a difficult year for all, I was particularly pleased to see that among the results from the employee survey, Lennox was cited as “a friendly, happy place to work”, with a “sense of purpose among employees and the desire to succeed”.

Of course, there is always more work to do and we remain committed to building a positive work culture based on trust, collaboration and teamwork. Communication remains one of my biggest priorities at Lennox, with teams continuing to work remotely. As well as business updates, we are conscious of the need for personal contact too, and creating those virtual ‘watercooler’ moments.

We know that we need to be transparent with the people we work with. We know we need to support them and we need to foster resilience. That is how we will continue to succeed together, into 2021 and beyond.

I would like to extend my sincere thanks to those who drove the submission internally and to all of those who participated in the survey.