Position

The Sales/Customer Service Administration Support Specialist is responsible for ensuring that customers receive exceptional service with a friendly and professional attitude.

Essential Duties and Responsibilities:  

• Represent the company professionally and effectively to all customers/suppliers
• Manage and develop existing and new customer/supplier relationships, and strive to enhance the customer/supplier experience
• Work with the Operations Manager to achieve the company’s objectives in line with the overall business strategy
• Tasks would include obtaining pricing and placing orders with suppliers, stock coding on our systems, quoting customers, following up on delivery schedules 
• General administration work, including managing customer queries and supporting the Operations Manager/General Manager
• Perform general financial tasks such as invoicing and PODs 
• Agree meeting schedule and communication levels with the cross functional team
• Communicate clearly and effectively both internally and externally
• Follow up within agreed timelines to ensure issues are resolved to the customer’s satisfaction
• Highlight any delays in processes or orders in a timely manner to the Operations Manager
• Identify and highlight areas for continual improvement in order to facilitate excellent customer service and satisfaction at all times
• Develop in depth product and service knowledge 
• Work in collaboration with all relevant departments 
• Ensure work is performed in compliance with the requirements of the quality management system and Environmental Health & Safety requirements
• Develop a clear understanding of and commitment to the vision and mission of the company
• Understand and adhere to company policies

Minimum Requirements:  

• Prior experience with Sage and a CRM is an advantage
• Educational Requirements – Third Level Certificate or similar
• Customer Service experience, preferably 18 months  in laboratory/health care arena
• Ability to prioritise workload and work to strict deadlines in a fast pace environment
• Proficient user of Microsoft Office, CRM Systems, IT internet
• Excellent organisational, administrative and interpersonal skills
• Fluent in English with excellent written and verbal communication skills
• Results orientated and able to work independently on own initiative and collaboratively within a team environment

To apply send your CV to careers@lennox.ie